In order to add a Service Request via the Tenant Center, the User must be setup within the Contact Management application and Service Request permission must be granted. For more information, view the Contact Management Help Document section on How to Add a User.
Once Tenants have been set up by a member of the Property Management team, they will be able to login to the Tenant Center. After logging in, Tenants will be able to view messages, update contact information, username and password, manage notification preferences, and submit and manage Service Requests. There may be additional application display boxes, depending on application subscriptions. To add a new request, the Tenant will click Request Service from the Service Request dropdown menu or from the Service Request display box.
Adding a Service Request in the Tenant Center
The User's Contact Information will pre-populate from their User Profile in the Contact Management application. This information can be edited here, if desired.
The User will then select a Service Type from the list provided. This list can be managed within the Service Request Application in the Service Types section.
The User must enter a Location and Description, in the fields provided.
A file or image can be uploaded here, if desired.
Optional: The Contractor Description section, which can be filled out by Tenants, can be turned on in the Service Request Preferences, if desired.
Once the form is completed, press on Submit Request button.
Viewing & Managing Requests in the Tenant Center
Tenants can view and manage requests by clicking on the Your Requests tab from the tab dropdown menu or the blue horizontal menu bar. The list will default to the current month. There is a dropdown menu for the month and year to view requests from a different month/year.
Please Note: Users designated as Tenant Admins will be able to view and manage their own requests as well as requests submitted by anyone within their Company.
Clicking on the request from the list will open the Service Request Details page. From here, Tenants can add a Communication Note, attach a file, or cancel the request (if not yet updated to Closed or Completed).
If the Satisfaction Survey feature has been enabled within the Preferences of the Service Request application, Tenants will also be able to rate requests that have been updated to Approved, Canceled, Closed, Completed, or Denied. For more information, view the Help Document section on the Satisfaction Survey Feature.