The Alarms Feature is designed so that no Request slips through the cracks or goes undone. This feature can ultimately help with engaging Tenant Satisfaction by allowing alarms to be set up for any/all Service Types. From the horizontal menu bar or from the tab drop down menu, select "Alarms."
Alarms List Page:
After selecting the Alarms tab, Users will be presented with the Alarms List Page which can be filtered by Building, Service Type and Active or Inactive. The columns displayed are chosen in Service Request > Preferences > Display Preferences.
Active Column: Displays Active/Inactive icon.
Service Type Column: Name of Service Type associated with Alarm.
Building Column: Name of the Building associated with Alarm.
Request Status Triggers Column: Shows Trigger(s) in use and threshold.
Optional Triggers Column: Shows Trigger(s) in use and threshold.
Tiers Column: Shows Tier Trigger(s) in use.
Alarms Details - Setting up an Alarm:
To set up an Alarm click on the row to view the Alarm Details Page. Enable or disable the Alarm by checking the appropriate box. There are four (4) different Triggers that can be established to send out Alarms as well as three (3) Alarm Notification Tiers.
Service Request Status Trigger - If a request remains in a selected status for a set time threshold, then an alarm email will be generated. Multiple Status can be selected.
Not Assigned Trigger - If a request is not assigned within the set time threshold, then an alarm will be generated.
Not Updated Trigger - If a request has not been updated in the scheduled time threshold, then an alarm email will be generated.
Not Completed Trigger - If a request has not been completed in the time threshold set, then an alarm email will be generated.
Alarm Notification Tiers - Where to put additional email addresses to be notified when Triggers are met.
Alarm Emails generated by each Trigger/Threshold are automatically sent to any Assigned Designee(s) (Not "Email Only" Designees however). In addition, any email address added to the Tiers section of the Alarm feature will also receive an Alarm Email on the set schedule.
For example, if we selected the "Not Assigned Trigger" and set the time threshold for "2 Hours":
Tier One: Will receive an Alarm Email at set Threshold (after 2 hours). Assigned Designee(s) will also receive an email.
Tier Two: Will receive an Alarm Email at double the Threshold (after 4 hours). Tier 1 and Assigned Designee(s) will also receive the email again.
Tier Three: Will receive an Alarm Email at triple the Threshold (after 6 hours). Tier 1, 2 and Assigned Designee(s) will also receive the email again.
At the bottom of each Alarm section is a Bulk Update feature. If the settings established (Triggers, Thresholds and Tiers) are something you'd like across all of your enabled Service Types, then use the Bulk Update to duplicate these actions.