Advice and answers from the Electronic Tenant® Solutions Team

Contact Customer Service

Here is where you will find Email, Phone and Chat options to contact our Customer Support personnel.

Getting Started with ETS

These sections will offer an Introduction to ETS, Initial Set-Up documents and Programming videos.

ETS Training Schedule & Recordings

COI Application

This is a highly capable risk management tool. Manage, track and communicate tenant and vendor/contractor insurance requirements and compliance.

Communications Application

This powerful suite offers professional grade communications capabilities. Using one, streamlined App, you can send information to property contacts and others in four unique ways.

Contact Management Application

A comprehensive, web-based application that includes property/portfolio communication administration.

Dashboard Feature

The ETS Dashboard allows users to see a real-time view of key property metrics for one property or an entire portfolio.

Directory Application

Our customizable on-line property directory can provide detailed contact information for property tenants, approved vendors and other resources.

Electronic Tenant Property Website

An invaluable web-based, desktop and mobile, informational hub providing 24 / 7 access to any and all information needed by tenants and others associated with the property.

Insight Application

This is a multi-purpose, customizable, agile data collection and analysis application pertinent to all aspects of property operations.

Inspection Application

Create, Schedule and Assign Custom Inspections

Leasing Center Application

A valuable tool for viewing space location details, rates, size and availability for all space within a property.

Mobile Task Manager (MTM)

The Mobile Task Manager App (smartphone, tablet and desktop) which allows engineers, property team members, credentialed vendors and others to manage service request/work order and preventative maintenance tasks on the fly.

Preventative Maintenance Application

This Web-based application ensures critical resources and valuable property equipment are maintained in the most timely, thorough and professional manner.

Reservations Application

Simplify your Reservation process for all shared amenities within your property through our easy to use desktop and mobile applications. This app allows Users to check availability, submit a reservation, check the status of their reservation and much more.

Service Request Application

A comprehensive service and work order request system that impacts responsiveness, efficient workflow and resource utilization, to deliver considerable time savings, and heightened tenant satisfaction.

Task Management Application

The Task Management App is a tool designed to assist building management personnel who will be performing Service Requests and Preventative Maintenance tasks on a daily basis.

Video Training and Testing Application

The Video Life-Safety Training & Testing app promotes, and documents, preparedness and understanding of procedures required in mitigating circumstances.

ETS Application Clean Up Guides & Videos

Trainings, Guides, and Videos on How to Optimize your ETS Applications

Tenant Center Information

This collection will host information about the Tenant Center, by which authorized Users are granted access through the Contact Management App.

General Questions

Click here to find several general ETS based questions