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Service Request Application
A comprehensive service and work order request system that impacts responsiveness, efficient workflow and resource utilization, to deliver considerable time savings, and heightened tenant satisfaction.
SR Help: Overview - Service Request Details Page
SR Quick Guide: Service Request App Intro
SR Video: Navigating the Service Request List
SR Help: Service Request List Page
SR Video: How to Add a Request (via Maintenance Center)
SR Help: Add a Service Request: Maintenance Center
SR Video: Add Request Update
SR Help: Update an Existing Service Request
SR Video: Updating/Managing Requests
SR Quick Guide: SR Details Timeline & Log
SR Help: Using the On-Hold Feature
SR Video: Service Request Log & On Hold Feature
SR Video: Service Request On-Hold Feature
SR Help: Set up Alarm Trigger & Notifications
SR Video: Alarms & Maintenance Watch
SR Help: Maintenance Watch for Open Requests
SR Video: Advanced Reporting
SR Help: Service Request Satisfaction Survey
SR Video: Tenant Satisfaction Survey
SR Help: Service Request Billable Items
SR Video: Billable Items & Templates
SR Video: How to Add, Edit, Delete Types & Assignments
SR Help: Service Types - Create, Manage & Assign
SR Quick Guide: Setup & Manage Designee Assignments
SR Video: Application Preferences
SR Help: Application Preferences Part 1
SR Help: Application Preferences Part 2
SR Help: Application Preferences Part 3
SR Help: Setting up Preferences for Staff Initial Repsonse